Customer Service between Manning Group and its competitors becomes more apparent when considering our approach. Because of our company’s structure, we maintain accessibility unmatched by others in the furniture and relocation business. Clients are able to readily talk with their project manager or foreman throughout the project. This is achieved due to a lack of “layers” often found in the service field. Not only can end-users expect to talk with their main contact when needed, but we have redundancy in place to ensure someone can answer their questions at any time.
This single-level approach produces a quicker response time, crucial to isolating and solving small issues before they evolve into more serious problems. Time and again, our immediate reaction, without being halted by unnecessary contacts, saves time and money throughout the project.
Flexibility to change is another aspect to our customer service approach. This also sets us apart from other service firms. We understand how unforeseen delays and issues with the space can hinder an effective project. By accepting this, we are able and ready to move forward in a positive manner when confronted with such obstacles. Our willingness to do whatever is necessary to benefit the client during these times is essential to our and your success.
Manning Group has extensive experience in projects of all sizes and complexities. We appreciate the importance of communicating progress with the client, and do so with a “Progress Update” emailed each business day throughout the project. These updates typically include photos and details of the day’s accomplishments, as well as goals to achieve during the next day. This level of communication gives the end-user (especially those who are not able to be at the jobsite first-hand) a more concise understanding of the actual progress on site.
Our experience with troubleshooting issues in “Real Time” also differentiates our service team from others. Throughout our years of projects, we have seen and solved countless problems, all of which we have learned from. Accordingly, we are able to move forward on solutions with speed and confidence.